Action Blocks Overview

Update Variables- By using this block, you can create and save the data input from customers. After saving variables in this block, you can use them for further actions such as confirming the orders, emailing content to bot operators, and updating customers’ information.

Update User Attributes - Use this block in the flow to categorize your audience for later retargeting campaigns.

Tag/ Untag - Add a tag to a customer or remove a tag from a customer to segment your audience for further actions. You can use tag for setting conditions in the flow or other advanced actions.

Add To Campaign - This action helps you add customers in the current chat session to a particular campaign. The chat users will start receiving messages defined in the campaign.

Remove from Campaign - The customer will no longer receive any messages from the selected campaign after that pass this action in the flow.

Let Human Takeover - This block is used to transfer the takeover of a conversation held by the bot to a bot admin for a short time. Conversations can be taken over in Inbox.

Save to Checkpoint - This action is suitable for capturing leads, orders, price quotes, and customers’ inquiries.

Subscribe - To add a customer to the list of subscribers of a chatbot, you can use this block in the flow.

Unsubscribe -Remove a chat user from the list of subscribers of the bot.

Send Operator Email - Using this block, you can send an email to an intended address.